Describe the two studies that you will suggest to manager

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A bank manager notices that by the time customers get to the teller, they seem irritated and impatient. She wants to investigate the problem further. So, she hires you to design a research project to figure out what is bothering the customers. Your task is to design two studies: one qualitative and one quantitave .

1. Describe the two studies that you will suggest to the manager. Don’t forget the following important information in the description: type of research, data to be collected, how to collect them, etc.

2. Discuss the advantages and disadvantages of each studies. Don’t forget to provide arguments to support your thoughts.

Reference no: EM132098720

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