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Describe the three components of active listening

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Reference no: EM133267312

A large national sales organization has concluded that active listening is a critical factor in successful sales and customer satisfaction. The company now wants you to design a training program that teaches sales staff the main components of active listening.

What is active listening, and why is it important?

Thoroughly describe the three components of active listening.

Outline and explain some training activities that my help to improve the performance of sales staff in each of the components of active listening. (Consider how you learn new skills and how you know whether you are performing a new behaviour effectively.)

Reference no: EM133267312

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