Reference no: EM132899963
In this module, you learned about the components involved in the effective management of operations. In this video case, Numi Organic Tea: The Value Chain, IT, and E-Business (Time: 6:56. This video uses the Amara Toolbar to display captions.), you will explore how performance and quality is managed at Numi Organic which is the tea of choice for high-end restaurants, hotel chains, and cruise lines. Provide your answers with a separate, numbered response to correspond to each of the following items:
-How does Numi's relationship with third parties address operations systems elements in areas related to product-mix, capacity, facilities, and layout? What is the benefit of their approach?
-Describe the technologies and tools used by Numi in managing performance. Why did the tea maker eventually adopt a more complex information technology system?
-Examine how Numi addresses each of the eight dimensions of quality by first listing each one by name (e.g. "1. Performance", etc.). Second, indicate how Numi addresses each dimension by providing a short description next to its name. If one of the dimensions not applicable to Numi, make sure to indicate why next to its name.