Describe the steps to effective monitoring

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When identifying customers' needs there are 4 main methods. What are they? List and describe each one.

To ensure your plans meet specifications of customers what can you do?

The business plan will have standards set for customer service. What might the content of these standards include?

What are the characteristics of quality customer service?

What are the main reasons that poor work performance is exhibited by staff members?

How can you assist a staff member to improve their customer service?

List and describe the 4 steps to effective monitoring?

What types of information might you need to record and report?

Reference no: EM132986209

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