Please use the sub-headings shown below when structuring your Assignment

Assessment Criteria

Understand the nature and importance of the communication process in the workplace

Show your understanding of the communication process by providing responses to cover these assessment criteria.

• Explain the importance of effective communication in the workplace.

• Describe the stages in the communication cycle.

• Identify possible barriers to communication in the workplace.

• Explain how to overcome a potential barrier to communication.

Understand the methods of communication

Show your understanding of the main methods of communication by providing responses to cover these assessment criteria.

• Describe the main methods of written and oral communication in the workplace and their uses.

• Identify the main advantages and disadvantages
  of written methods of communication.

• Identify the main advantages and disadvantages of oral communicatio.

• Explain how non-verbal communication can influence the effectiveness of oral communication.

• Explain the value of feedback in ensuring effective communication.

Be able to assess own effectiveness in communication

Select a method of communication e.g. giving briefings, e-mail, telephone that you use. Based on your knowledge of good practice in communication reflect on what your strengths and weaknesses are when using this method and prepare a short summary. Then identify and list any ways in which you could improve your performance as a communicator when using this method.

• Assess own performance in a frequently used method of communication.

• Identify actions to improve own performance in communicating.