Describe the sixth step in the qi process

Reference no: EM133366423

Assignment:

Tiffany has worked in the emergency department (ED) of a regional medical centre for the past year. The average length of stay is more than 4 hours, the number of patients who leave without being seen has climbed to 180/month, and patient satisfaction scores have fallen to 80%. A Six Sigma team, including ED nurses, ancillary department staff, and physicians, has been established to identify opportunities to decrease average length of stay and the number of patients who leave without being seen. Tiffany, a new member of her department's practice council, has been asked to participate in the Six Sigma team.

The team will apply the six steps of the quality improvement (QI) process (in Box 21-2 of the text) to determine an approach to reduce excessive wait times and improve patient satisfaction. The practice council completed the first two steps of the process (identifying needs most important to the consumer of health care service and assembling a multidisciplinary team to review identified consumer needs and services) before Tiffany was asked to join.

Questions

1. Identify the next (third) step in the QI process and an approach that the Six Sigma team might take.

2. The Six Sigma team then moves to the fourth step and identifies the following outcomes of quality indicators: to decrease average length of stay to less than 180 minutes, to reduce the number of patients who leave without being seen to less than 1% of the monthly volume, and to raise patient satisfaction scores to 97%. What is the next (fifth) step of the QI process? Identify an effective approach that the team might take.

3. Describe the sixth step in the QI process, which is the evaluation of the plan implementation. Speculate on how communication rounds affected wait times, reduced the number of patients who left before being seen, and improved patient satisfaction.

Reference no: EM133366423

Questions Cloud

Explain how researchers measure dependent : CRMJ 101 Towson University Describe independent and dependent variables and explain how researchers measure dependent and at least three of independent variable

Explain healthy brain development associated : Imagine you have been asked by your school principal to develop a video on your research on healthy brain development in school-aged children that can be used

Importance of acknowledging nontraditional family structure : Definition of family that encompasses the different family structures prevalent today? Discuss the importance of acknowledging nontraditional family structures.

Formerly incarcerated individuals : CRJ 739 CUNY John Jay College of Criminal Justice formerly incarcerated individuals are denied access to travel, prohibited from living in the states where

Describe the sixth step in the qi process : Describe the sixth step in the QI process, which is the evaluation of the plan implementation. Speculate on how communication rounds affected wait times.

How does phrase get at them impact the tone of the passage : Read the sentence from paragraph 6. And astonishingly enough, when Dr. Kraus and Dr. Weber recently went back, after 10 years, to Europe they found a sharp

How does color blindness show up in school : ADJ 5809 Hartnell College How does color blindness show up in school and how does it impact students of color? What evidence do you have that color-blind

What if confessions were not allowed in court : CRIJ 3336 Wiley College What if confessions were not allowed in court? How many people do you think are found guilty based, at least in part, on a confession

How would you sum up george orwell politics : How would you sum up George Orwell's "politics and the english language" in one or two sentences? Where does he state the argument directly?

User Account

All Pages