Reference no: EM131670529

Develop work priorities Assignment

For you to be deemed competent in this unit of competency the following activity needs to be satisfactorily completed and supporting evidence supplied at least once.

The case study below can be used to augment your delivery of the evidence required. Ensure that your responses to the delivery of the evidence are in agreement with the performance criteria for this unit of competency.

Case Study -

You are to assume the role of the manager of the HR department within a large pharmaceutical organisation. (You may choose another industry that you are familiar with or are currently working in).

You would like to improve your work priority skills, as you are feeling bogged down with the work load. You are felling pressure from other colleagues in relation to deadlines. You would like to feel more efficient and be able to deliver results in order of priority as per organisational requirements.

You are required to record the processes and steps you would take to carry out this task by working through the performance criteria listed for this unit.

You are to supply at least one example of evidence of the ability to:

• Prepare and communication own work plan
• Schedule work objectives and tasks to support the achievement of the workgroup goals
• Review own work performance against workgroup objectives through self-assessment and seeking and acting on feedback from clients and colleagues
• Plan and access teeming opportunities to extend personal work competencies

Plan and complete own work schedule

• By preparing workgroup plans which reflect consideration of resources, client needs and workgroup targets
• By analysing and incorporating work objectives and priorities into personal schedules and responsibilities
• By identifying factors affecting the achievement of work objectives and establishing contingencies and incorporating them into work plans
• By efficiently and effectively using business technology to manage and monitor planning completion and scheduling at tasks

Monitor own work performance

• By identifying and analysing personal performance through self-assessment and feedback from others on the achievement of work objectives
• By seeking and evaluating feedback on performance from colleagues and clients oin the context of individual and group requirements
• By routinely identifying and reporting on variations in the quality of services and performance in accordance with organisational requirements

Co-ordinate professional development

• By assessing personal knowledge and skills against organisational benchmarks to determine development needs and priorities
• By researching and identifying sources and plan for opportunities for improvement in consultation with colleagues
• By using feedback to identify and develop ways to improve competence within available opportunities
• By identifying, accessing and completing professional development activates to assist career development
• By storing and maintaining records and documents relating to achievements and assessments in accordance with organisational requirements

Questioning - Briefly answer the questions.

1. List three (3) types of workgroup plans that you may have to produce as part of your work schedule.

2. When writing objectives the SMART principles provide an effective basis for planning. Explain each of the principles in relation to personal objectives and goals.

3. Describe the sections of a management matrix and how it helps analysis your objectives.

4. There are various factors that could affect the progress and outcomes of your work objectives which you need to be prepared for. List four (4) of these.

5. Explain the term 'contingency plan' and why it is necessary.

6. To help monitor and manage your workload, there are various types of business technology that if used efficiently can be very helpful. List five (5) types of business technology.

7. Describe how the use of a 'PDCA' cycle can help.

8. Multiple choice. Circle the correct answer.

White you are completing your work schedules, it is important to monitor your progess and this can be achieved by:

a) Checking you get paid each month

b) Asking feedback from others

c) Self-assessing your progress

d) Both b) and c)

9. What are some indicators that help to identify processes to benchmark?

10. List three (3) strategies you can use to gather feedback on your performance form other people?

11. Constructive criticism is very useful for improving performance. Identify four (4)  do's and don'ts when receiving constructive criticism.

12. Certain organisational requirements need to be adhered to if there are changes in the quality of products and services. List three (3) types of organisational requirements that have impacted on the work that you do:

13.  Complete the following sentence.

During a performance appraisal, appraisers should be ______ with the job and the performance that are ______.

14. Each role within an organisation has a list of competency standards associated with it. Explain what this term means:

15. Multiple choice. Circle the correct answer.

When assessing your own personal knowledge and skills against certain competency standards you may realize that you require:

a) A pay rise

b) Further professional development in certain areas

c) A mobile phone

d) All of the above

16. List three methods of on-the-job learning?

17. True or flase

When coordinating your professional development, sources of learning need to researched, and you also need to liaise with colleagues during this process.

18. True or false

Using feedback from colleagues should not be used to help identify ways you can develop.

19. List four (4) of the eight 'career anchors'.

20. List five (5) types of professional development activities you can take part in to aid in your career development:

21. True or false

There is no need for you or the organisation to record and store documents relating to your personal assessments and personal development.

22. What strategies would you help you develop to reflect on own performance, obtain feedback, and plan and source professional development opportunities?

23. Explain how you would recognize and interpret textual information from relevant sources to understand organisation's policies and practices.

24. How would you prepare written reports and workplace documentation that communicates complex information clearly and effectively?

25. a) Explain how you would provide or seek information using language suitable to audience and context.

b) How would you employ listening and questioning techniques to confirm understanding?

26. Explain how you would interpret numerical information related to budgets and timeframes.

27. Explain how you would identify and understand roles and responsibilities in relation to organisational objectives, policies and procedures.