Describe the quality assurance practices

Reference no: EM133138966

ICTSAS529 Prioritise ICT Change Requests

Task 1 - Knowledge Test

Question 1: Answer the following questions:

1.1. What is a business domain? Write your answer in 100-150 words.

1.2. Discuss the procedure to register your domain name in 100-150 words.

Question 2: How do Service Level agreements impact Information and Communications Technology (ICT) system changes activities and Write down steps to create SLAs using ManageEngine tool when a change request is given? Write your answer in 250-300 words.

Question 3: 3.1 Mention basic help desk and maintenance practices that must be employed for any industry software such as ManageEngine to improve the performance of help desk. Write your answer in 250-300 words.

3.2 Describe the quality assurance practices that must be employed for performing software testing and maintaining the software for the future. Write your answer in 100-150 words.

Question 4: 4.1 Describe the role of stakeholders and degree of stakeholder involvement in performing changes in the ICT system such as hardware, software applications and operating system. Write your answer in 100-150 words.

4.2 Discuss the general features and capabilities of the following industry-standard hardware and software products in 150-200 words each.
a) Microprocessor
b) Adobe Photoshop

Question 5: Suppose you are appointed as software engineer in IT organisation. You will have to develop a multimedia software application for editing text, graphics, drawings, still and moving images (Video), animation, audio, and any other media. Before development, lists down the functionality and applications of the multimedia software. Write your answer in 100-150 words.

Reference no: EM133138966

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