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BUSINESS COMMUNICATIONS IS THE SUBJECT!!!
Imagine you received new sunglasses in the mail from Sunny Time Sunglasses. You spent more than $100 for the glasses, but they broke after you wore them for only a few minutes. You want to get your money back or get another pair at no cost.
You call Sunny Time and you message the company multiple times, but you do not receive a response. The last option is to write a customer complaint letter to the company, outlining the issue and the resolution you would like.
Create a customer complaint letter, following these steps:
Use the CBO approach and the 3-x-3 writing process as the guide.
Determine who the audience is.
Describe the purpose of the letter.
Outline the issues.
Request a resolution as you would like to see it.
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