Reference no: EM132288584

Question 1:

An employee has complained to you that some members of your team have not made any effort to accommodate non-Christians in this year's Christmas celebrations. The employee feels excluded and disappointed that an opportunity to bring the team together has instead divided the team along religious lines.

Draft a response to the employee's complaint.

In your written response include the following:

? Greet the employee respectfully, thank them for bringing this concern to your attention and reinforce the message that JKL Industries values the important principles of trust and confidence among the teams and overall organisation.

? Describe at least two pieces of JKL Industries' policy or procedure that conflict with the team's behaviour towards the employee.

? Identify one piece of relevant legislation that has informed the JKL policies and reinforced the company's commitment to becoming an industry leader in cultural diversity and ethical values.

? Describe how policies and processes can help to promote cultural diversity, ethical values and relationship-building.

? Describe any changes or additions you would make to JKL Industries' policies or processes, including future communications intended to implement and raise awareness of these documents.

? Explain how you intend to approach the team to resolve this particular issue fairly and how that will be consistent with organisational policy and the desire to further promote cultural diversity and ethical values.

Question 2:

To respond to the issue described in question one, you have decided to meet with the team to directly address the behaviour.

Plan and conduct a role-play meeting to address the issue with the team.

(Assessor and group members to play parts of organisational team.)

? Use the following bullet points to plan how you will conduct the meeting. Consider a sensitive introduction to the matter that led to the need for this meeting

? Reinforce the message that JKL Industries values the important principles of trust and confidence among the teams and overall organisation including dealings with external clients.

? Describe what potential problems may occur if the team ignores this matter and outline the benefits of arriving at a suitable resolution.

? Explain the consequences of unacceptable behaviour, while maintaining trust and avoiding the impression of taking sides.

Question 3:

As a manager new to the Brisbane area, you feel that you need to develop contacts with people internal to the organisation, such as managers, and external people, such as suppliers, business networks, managers' networks and mentors.

How would you approach networking to achieve goals? In your written response to the above question:

? Describe how networking with internal and external people could help you build positive relationships to achieve organisational and
professional goals. What networking or networks would you suggest?

? Describe a situation in which you have previously joined a network to achieve organisational or professional development goals. Describe
the purpose of that network and comment on:

? how you built stronger relationships within the network

? the result of the networking for you personally

? how your involvement benefitted your team and organisation.

? Research an online network relevant to the scenario that would be appropriate for you to join as a manager. (E.g. LinkedIn provides many
free opportunities for similar purposes.) Address the following based on your research experience:

? Provide the name and the purpose for the online network that you explored.

? Provide a link to an article that you found useful as a supervisor or manager.

? Describe the potential identifiable benefits for your team and organisation if you applied concepts from the network contributions.

? Research an article from another source that you think is helpful for management development, and that you would consider posting in this network forum. Explain:

- the general topic of the article and provide a link as reference

- why you personally found the article helpful

- how the article could assist managers with identifiable/measurable outcomes for their teams.

Question 4:

Think about your current internal and external relationships related to your working life. Using the Networking Plan template in Appendix 3, develop a plan for maintaining effective internal and external relationships.

Using the template provided in Appendix 3:

1. Prepare a plan to develop and maintain internal and external relationships, including a schedule for the next three months.

2. Provide a rationale for each activity.

Attachment:- Assessment Case Study.rar