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The Internet has really changed the channels of distribution for many companies. For example: Amazon.com now handles the online business of Circuit City, Target, etc. Amazon gets a commission for each sale online. This frees’ up companies like Circuit City and Target to put their resources into brick and mortar stores.
Besides the illustrations in this chapter, give an example of another industry that has witnessed substantial change in channels of distribution. Address these questions with respect to the industry that you have selected:
Think about and describe the overall consumer’s behavior with respect to purchases in this industry.
What about the information search processes that accompany purchases in this industry? How has the inherent capabilities of the internet impacted that phase of decision making?
Now, address the customer service processes that have been installed to support the online purchases. Do you think that customer satisfaction has improved? Provide justification for your answer.
Calculate the average number of transmissions that are waiting to be fixed. What is the utilization?
Who suffers the most from cultural lag and why? What are some of the long term effects of this phenomenon?
Demand for Sharp disposable razors at Chevere Drugs averages seven packages per day. The razors cost Chevere $0.80 per package and sell for $1.49. Chevere uses a 20% annual holding cost rate and estimates the cost to place an order for additional raz..
Geothermal heat pumps are becoming common for commercial use because
Solving customers' problems is a continuous process in the product development cycle.
Research the various methods different companies use to gather competitive intelligence and then analyze the most effective methods by which companies should gather competitive intelligence.
You work as a sales agent for the financial services firm WGC, Inc. What general ethical principles are relevant in this situation?
What else can Lucy do to reduce the cost of buying and using FilmTech's plastic? What else can Lucy do make these operations truly sustainable?
Analyze key ways in which you would make the most use of the cost analysis in supporting VectorCal’s contract with the federal government. Speculate on what you believe would happen if the cost analysis related to the VectorCal’s current federal gove..
Did Old Dominion Freight Line discriminate unjustly against Merritt? If you think firings her was unjust discrimination, then was it individual or institutionalized discrimination? Explain your answers
The Speedy Auto Service Center can buy auto parts from Southeast Auto Supply at a series discount of 20/15/5 and from Northwest Auto Supply for 25/10/8. Which auto parts supplier offers a better deal to Speedy? If Speedy orders $15,000 in parts at li..
A physicians’ group is negotiating the acquisition of a primary care provider’s clinic. The primary care provider’s clinic, which has incurred financial loss over the last 6 years, is being sold for the second time within the 6-year period. After you..
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