Describe the organisational complaints process

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Assignment:

Bill is transferred to the hospital, accompanied by Virginia.  

You stay with Shirley and she reveals to you she has advanced ovarian cancer about which her family know nothing.  

She asks you not to say anything to her family.  

Over the next few weeks Shirley's condition becomes worse and she is hospitalised.  

Whilst visiting Shirley you reveal to Virginia you knew about her ovarian cancer.  She is angry and decides to make a formal complaint stating that you should have told her Shirley had cancer. 

  1. Describe the organisational complaints process that is available to Virginia.
  2. Explain how the elements of privacy, confidentiality, disclosure and consent apply in this situation.

Reference no: EM133241608

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