Reference no: EM133499908
Question 1• Organizational Setting (Feel free to use (and if necessary, improve upon) the information in the document titled ‘Mod 2 ILP Org Setting - For Your Reference'.)
o In at least 2 pages - (estimated 500 words)
Describe the mission of your organization (e.g., what product or service is provided, to what intended markets, and how the product or service is distinct from those offered by competitors)
Define your customers are (internal and external)
Identify what value you add to the organization (how you help the organization achieve its mission)
Highlight the role Christianity currently plays in this organization (if it is a secular organization, what Christian values are built into the organization?).
o Clearly state if the company/industry is fabricated
Question 2• Integration of Chapter Concepts to the Organizational Setting
o The 8 Key Concepts include (you may use the References listed in the Annotated Bibliography or you may find your own References. Each reference must be current, having been published within the last 3 years, or, if older, must contribute important information relevant to historical background.)
Customer Value (Ch 1 pgs 14-19) - (See Mod 5 ILP Outline and Mod 4 Annotated Bibliography)
Strategy and Competiveness (Ch 1 pgs 20-29) - (See Mod 5 ILP Outline and Mod 4 Annotated Bibliography)
Service Processes (Ch 3 pgs 108-113) - (See Mod 5 ILP Outline and Mod 4 Annotated Bibliography)
Scheduling Services (Ch 4 pgs 129-133) - (See Mod 5 ILP Outline and Mod 4 Annotated Bibliography)
Capacity Planning for Services (Ch 4 pgs 141-143) - (Please find References for this topic as it was added after the Annotated Bibliography assignment was completed)
Customer Relationship Management Systems (Ch 5, pgs 182 - 183) - (See Mod 5 ILP Outline and Mod 4 Annotated Bibliography)
Balanced Scorecard (Ch 7 pgs 245 - 246) - (See Mod 5 ILP Outline and Mod 4 Annotated Bibliography)
Kaizen (Ch 9 pg 322) - (See Mod 5 ILP Outline and Mod 4 Annotated Bibliography)
Question 3. For this section, provide an in-depth discussion of each key concept and its application to your organizational setting.
For each concept, provide a comprehensive description, what benefit it may offer to your organization, and what needs to be done in order to successfully implement this topic into your organization.
- For each concept, integrate appropriate biblical references. Explain how these concepts magnify God's plan for you.
- This section of your project requires at least 14 pages (estimated 3500 words) of graduate-level content and analysis. No more than 1 block quote is allowed in the paper.