Describe the key functions and activities of the work area

Reference no: EM133688784

Apply critical thinking for complex problem solving

Section 1: Planning for an operational plan

About the organisation
Provide an overview of the organisation and product/services/programs.
Describe the key functions and activities of the work area you will develop an operational plan for.
Briefly describe at least two objectives outlined in the strategic plan (if there is no strategic plan for your business, develop two objectives for your work area or business).
Describe your job role.
Explain how your job role contributes to the broader goals of the business or work area.

Source information
Identify stakeholders who will contribute to the operational plan and provide relevant approvals:
Who are they (consider escalation, specialist resource manager, colleague, client)?
What contribution will they make?
What will they approve (if relevant)?

Identify and summarise any legislation relevant to the operational plan you develop.
Identify and summarise any organisational policies and procedures relevant to the operational plan you develop. (Attach proof to this section of your portfolio).
Summarise the financial information (e.g. budget and forecast) that will inform spending and (attach proof to this section of your portfolio).

Identify potential activities
What potential activities are required to address the objectives (at least three per objective)?
What are your suggested time frames for each activity?
Who will be responsible for the completion of each activity?

Establish potential human resource requirements
For each potential activity in the operational plan, list the human resources required (at least one new human resource should be required).
For each human resource:
research and summarise information on resource options and how the resource may be sourced (e.g. can internal staff do the job, are consultants required etc.?).
analyse options and choose one.

explain how the resource will be recruited and inducted following policy and procedure.
explain any financial implications (e.g. approval required, amount to be budgeted for etc.).
explain any Intellectual Property (IP) requirements, rights and responsibilities linked to the resource.

Establish potential physical resource requirements
Use the information from your research and knowledge of your work area.
For each potential activity in the operational plan, list the physical resources required (identify at least one).
For each physical resource:
research and summarise information on resource alternatives (e.g. RPA vs human input)
analyse options and choose best one
explain how the resource will be obtained/purchased following policy and procedures
explain any financial implications (e.g. approval required, amount to be budgeted for etc.)
explain any Intellectual Property (IP) requirements, rights and responsibilities linked to the resource (other than those already considered).

Establish potential KPIs
For each activity, establish measurable KPIs.
Show how you approached establishing the KPIs in a mathematical way using problem-solving.
How do the KPIs reflect financial requirements?
List ways to monitor the KPIs.

Identify data security issues
Identify any data security requirements or issues associated with the activities.

Section 2: Developing an operational plan

Develop a contingency plan.

Approve plan
Follow organisational policies and procedures to seek approval for your operational plan:
Who will you seek approval from?
How will you seek approval?
Attach proof of approval (e.g. minutes of executive team meeting, draft email) to this section of the portfolio.

Document resource requirements
Document the resource requirements (following organisational policy and procedures).
Attach proof to this section of the portfolio.

Explain plan to team
Attach proof to this section of the portfolio (if not already viewed in person by the assessor).

Section 3: Managing operational performance

Confirm human resource acquisition
Confirm that any new staff members required to complete the activities in the operational plan were recruited and inducted according to the organisation's policies, practices and procedures (e.g. via email, face-to-face conversation, survey etc.)
Attach proof to this section of the portfolio.

Confirm physical resource acquisition
Confirm that any new physical resources and services required to complete the activities in the operational plan were acquired according to the organisation's policies, practices and procedures (e.g. via email, face-to-face conversation, invoices, quotes etc.)
Attach proof to this section of the portfolio.

Incorporate Intellectual Property (IP) requirements
Take necessary steps to ensure any IP requirements (established in Section 1 of your Project Portfolio) are incorporated in the execution of activities (e.g. memo to staff, contractual agreement, email to include it in induction process etc.)
Attach proof to this section of the portfolio.

Plan and implement monitoring
Choose one activity and its related KPI.
Establish a process that can be used to monitor and document performance of the KPI (either using a flowchart or words).
Implement the process (e.g. by placing a poster in the office, sending an email etc.)
Attach proof of your implementation to this section of your portfolio.

Assess progress
Assess and document the progress of the activity you selected to monitor in the previous step (use the data showing underperformance).
You may consider:
Is it likely to be completed within the timeframe set?
Will it meet budget?
Are any additional resources required?
Are any resources under- performing (identify at least one)?
Attach relevant data/proof of progress to this section of your portfolio.
Attach documented performance to this section of your portfolio.

Negotiate and approve variations
Summarise the outcomes of your negotiations with relevant stakeholders:
Who was part of the negotiation?
What are reasons for underperformance and how can it be solved?
What did you negotiate (e.g. adjusted timeframe to allow for additional training)?
How can you support the resource going forward?
Which variations were approved?
Attach proof of your negotiation to this section of your portfolio (if not already viewed in person by your assessor).

Approve variations.
Gain approval from relevant stakeholders for the negotiated variation(s).
Attach proof to this section of your portfolio (e.g. minutes of executive team meeting, email etc.).

Address underperformance
Confirm that support is provided where necessary according to policy and procedures (e.g. email to arrange training).

Attachment:- Case Study – WORLDUCATION.rar

Reference no: EM133688784

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