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Describe the important dimensions of knowledge

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Toronto-based Mercedes-Benz, Canada, with a network of 55 dealers, did not know enough about the customers. Dealers provided customer data to the company on an ad hoc basis. Mercedes did not force dealers to report this information. There was no real incentive for dealers to share information with the company.

1. What is the role of knowledge management and knowledge management programs?

a. Define knowledge management and explain its value to businesses.

b. Describe the important dimensions of knowledge.

c. Distinguish between data, knowledge, and wisdom and between tacit knowledge and explicit knowledge.

d. Describe the stages in the knowledge management value chain.

Reference no: EM133398773

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