Reference no: EM133596397

Question: For this assignment, you will isolate a service function you are familiar with in your preferred industry segment, whether as a customer or as a worker. You will describe the function and how it affects service quality. Then, using Deming's wheel as a model, you will craft an action plan for improving the function. You will need to present elements related to plan, do, study, act, and repeat. For functions you are not fully familiar with, you will need to research to increase your familiarity with the function; how it is used, how it has been implemented, what are anticipated results, and what are results others have experienced. If you cannot find any material on the service function you selected, you may need to choose another function. It is acceptable to call or visit businesses for research, but be respectful of their time. Introduce yourself as a student and the assignment of crafting together an action plan to improve a service function. If you want to take this route, be ready for potential participants to say no. To complete your action plan essay, provide a critique of your plan. What is the strength, what is the weakness, what are the