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Describe the formal steps

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Patricia makes frequent mistakes in her job as a visitor's service agent. She often is giving tourists incorrect information. Luke, her manager asks for a advice on what to do. He has never formally disciplined her but these mistakes keep happening every shift despite frequent training. He wants to fire her. What advice we can give Luke on how to handle this situation? Describe the formal steps that must take place. List two legal considerations that need to be aware of in this situation as the HR professional.

Reference no: EM133178809

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