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Describe the five most common reactions to conflict

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Reference no: EM132359722

Learning Objectives

  • Identify and describe the five most common reactions to conflict, known as conflict styles.
  • Identify and describe the costs and benefits of each of the five conflict styles.
  • Demonstrate understanding of your own habits when responding to conflict, along with the pros and cons of your habitual responses to conflict.
  • Identify and understand the approaches to conflict used most often by your coworkers and superiors in order to tailor your responses accordingly.
  • Demonstrate the process of altering your habitual responses to conflict as needed to increase the likelihood of productive conflict resolution.
  • Identify those situations that call for active listening and those that do not.
  • Demonstrate changes in improved listening skills.

Reference no: EM132359722

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