Reference no: EM133052021

1 Provide a step by step process on how you would deal with customer complaints.

2 Describe the five elements of quality service and provide an example for each element.

3 Identify 6 different customer needs, and how you can address them.

4 How do consumer protection laws affect your company?

5 Outline and describe what is meant by Anti-discrimination, and how it would affect your role as acustomer service manager.

6 What are the National Privacy Principles and how can you ensure you are compliant?

7 In terms of privacy what is considered "Personal information"?

8 How do industry codes of practice affect your role managing customer service?9 What do you understand by the term "Public Relations"?

10 Define Product Promotion.