Describe the factors that made this an excellent experience

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Reference no: EM132793557

Instructions: Think of an experience where you received or observed excellent quality. You may have had this experience as a customer, as a patient, as a provider, or as an employee.

1) Describe the factors that made this an excellent experience and how you felt as a result of this experience.

2) Describe the same for a situation in which you had a poor quality experience.

A) Briefly Describe the experience

B) Describe what made this an excellent or poor quality experience

C) How did you feel as a result?

D) What was Management's role or influence?

Reference no: EM132793557

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