Reference no: EM13851644
Your company wishes to ensure that the new help desk will be able to handle requests and problems from users at any time of the day; this will play an important part in the structure of the help desk. You also have the understanding that the executive management is keen to be able to support users who are not located at the central office, and as they grow the company, the help desk should be able to support users in remote locations.
Take this opportunity to describe to management a couple of important help desk organizational structures. Describe the advantages and disadvantages of a centralized versus decentralized environment. In addition, describe these various staffing structures:
• Pool
• Dispatch
• Tiered
• Specialized
• Method
Finally, make and offer supporting material for your recommendation about how the help desk you plan to establish will be structured. Be sure to include a recommendation about being centralized or decentralized, and then explain how the staffing structure would be setup.
This first assignment will allow you to establish the Key Assignment Template that will be used throughout the class for all Individual Project submissions and to explore the framework securing an organization's data.
• Create the template to be used for the submission of all Individual Project assignments.
The template document should follow this format:
• IT Support Systems Project Document Shell
• Use Microsoft Word
• Title Page ?Course number and name
? Project name
? Student name
? Date
• Table of Contents ?Auto-generated TOC
? Separate page
? Maximum of 3 levels deep
? Be sure to update the fields of the TOC so that it is up-to-date before submitting your project.
• Section headings (create each heading on a new page with TBD as content, except for sections listed under "New Content" below). ?Roles and Responsibilities
? Tools and Technologies
? IT Systems Support
? Processes and Problem Resolution
? Performance Management
Each week, you will add to this document and submit for grading as a preview. Each section will contain the following:
• Roles and Responsibilities (Week 1 IP)? Centralized versus decentralized
? Staffing structures
? Your recommendation about the structure
• Tools and Technologies (Week 2 IP) ?The steps in solving issues
? The deliverables generated at each step in problem solving
? A discussion about what technology is needed for each step of problem solving
• IT Systems Support (Week 3 IP) ?Self-service applications
? Tools available in Web-based solutions
? Real-time and delayed assistance
? Knowledge base in the help desk environment
• Processes and Problem Resolution (Week 4 IP) ?Service level agreements
? Metrics
? Customer satisfaction
• Performance Management (Week 5 IP) ?Help desk application security
? Help desk business continuity
Add the discussion about the help desk structure and recommendations to the section titled Roles and Responsibilities.
|
What is error variance and how is it calculated
: Jackson, even-numbered Chapter Exercises, pp. 308-310.What is an F-ratio? Define all the technical terms in your answer.What is error variance and how is it calculated?
|
|
Estimate the ending inventory for december
: Estimate the ending inventory for December 31. 2016.
|
|
Determine the meaning of a score on a norm-referenced
: How does a researcher determine the meaning of a score on a norm-referenced test such as an IQ test? Why is the use of standardized scores such as z-scores of value to researchers seeking to interpret test results? How might a researcher use a norm-r..
|
|
Findand interpret
: Suppose that at a blood drive a total of n = 300 participants donate blood, and the blood type for each donor is recorded. A "universal" donor is one who has a blood type of O negative. Though their goal was to have at least 30 universal donors duri..
|
|
Describe the disadvantages of a centralized environment
: ensure that the new help desk will be able to handle requests and problems from users at any time of the day; this will play an important part in the structure of the help desk. You also have the understanding that the executive management is keen..
|
|
Estimate the standard deviation
: How do the shapes of the t distribution and the z distribution differ? Why do you think we need to use a different distribution when the sample size is small and we have to estimate the standard deviation?
|
|
Assume that the significance level
: Assume that the significance level is α=0.05. Use the given information to find the P-value and the critical value(s). The test statistic of z=1.62 is obtained when testing the claim that p>0.7. P-value equals =
|
|
Calculate the sample size needed
: 1. Calculate the sample size needed given these factors: one-tailed t-test with two independent groups of equal size small effect size (see Piasta, S.B., & Justice, L.M., 2010) alpha =.05
|
|
Define the random variable x
: A. In a recent sample of 84 used car sales costs, the sample mean was $6,425 with a standard deviation of $3,156. Assume the underlying distribution is approximately normal. a. Which distribution should you use for this problem? Explain your choice...
|