Reference no: EM133392942

Question: Describe the CRM product and its vendor company (the company that owns and sells it). Note the main features and benefits claimed, and confirm with your research. As part of your research, you should contact and interview the CRM vendor, either by phone or in person, to help you fully understand the vendor and CRM product, who their customers are etc., strengths/weaknesses, users etc. Be sure to fully reference all information presented. 5) Identify your product's main competitor(s) in the CRM marketplace, and contrast your team's CRM system strengths and weaknesses compared to the main competition. find or develop an comparative framework* or table that summarizes and compares the key features and capabilities of your assigned product with those of its main competitor(s). *NOTE: There are many comparative framework examples available on the internet. (example www.capterra.com). Choose one that is informative, useful and at the same time not unnecessarily complex. 6) Summarize the product's pricing model/approach and how it compares to main competitors. 7) Does the CRM Technology Use a "Relational Database" to store and access information? 8) Does the CRM Technology have or use an Artificial Intelligence resource/capability