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Jason is an outlet manager with Toys R Asia, a company that operates a chain of toy shops in Singapore and Malaysia. As outlet manager he oversees all hiring for his particular outlet, although some support is provided by the company's centralised HR department.
Jason has recently become frustrated with the difficulties he has encountered in trying to recruit the right retail staff. Many of his recent hires have turned out to be poor performers, and as a result he is seeking the advice of the company's HR officers on how he can improve his assessment and selection practices.
In conversations with the HR team, Jason has revealed that he has a preference for graduates from particular institutions. He also places a lot of emphasis on how the candidates is attired on the day of the interview.
(a) Describe the concept of interview validity and how it may have been compromised as a result of Jason's preferences.
(b) Develop an appropriate assessment test that will help improve Jason's hiring success.
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