Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Describe the components of service quality and the gap model of service quality. Service quality has five components: reliability (ability to perform the service dependably, accurately, and consistently), responsiveness (providing prompt service), assurance (knowledge and courtesy of employees and their ability to convey trust), empathy (caring, individualized attention), and tangibles (physical evidence of the service). The gap model identifies five key discrepancies that can influence customer evaluations of service quality. When the gaps are large, service quality is low.
As the gaps shrink, service quality improves. Gap 1 is found between customers' expectations and management's perceptions of those expectations. Gap 2 is found between management's perception of what the customer wants and specifications for service quality. Gap 3 is found between service quality specifications and delivery of the service. Gap 4 is found between service delivery and what the company promises to the customer through external communication. Gap 5 is found between customers' service expectations and their perceptions of service performance.
1. Analyze a recent experience that you have had with a service business (for example, hairdresser, movie theater, dentist, restaurant, car repair) in terms of your expectations and perceptions about each of the five components of service quality.
One process requires M resource to complete a job. What should be the minimum number of resources available for N processes so that at least one process can continue to execute without blocking/waiting?
Multiple choice question of market research.
1. How does consolidation improve airlines' revenues? How might it improve their costs?
Explain What kinds of change would each of these work the best for and What not so good
How do you identify the strategic positions of the company in terms of the knowledge assets so as to determine the areas where the knowledge management efforts need to be enhanced?
Assess how comprehensive this organizational ethical code appears to be and what you feel may be missing.Compare this code with a similar code from your organization or one with which you are familiar. Assess the value of ethical codes for financi..
The board of directors has asked that you give 750-word report detailing your strategies and suggestions to overcome workforce shortages and to enhance employee morale.
bad news memo or e-mailon the tv show the apprentice donald trump looked to relish announcing youre fired to losing
List and deliberate in depth the three teleological frameworks and the three deontological frameworks.
1. show the influences of organizational size technology and strategy on organizational structure?2.how do self
Describe three suggestions for improving project quality for IT-projects (or other types of projects if you are not in the IT industry) that were not made in Chapter 8 of the Schwalbe text.
How do you think the equilibrium quantity of oil will be affected by these supply-side and demand-side influences? Why?
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd