Describe the call centre as an electronic panopticon

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The call centre is a rationalized and an efficient form of contemporary organization that has been described as similar to a Panopticon (Fernie and Metcalf, 1998). While not all call centres control and monitor workers to such an extent, and there are examples of how such a system can be resisted (see Bain and Taylor, 2000; and Woodcock, 2017), the potential for electronic monitoring and surveillance leads (Fernie and Metcalf 1998) to describe the call centre as an 'electronic panopticon', where supervisory power has been 'rendered perfect'Discuss.

Reference no: EM133179940

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