Describe the benefits of a relationship management approach

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Reference no: EM133643412

Discussion Post I

Often times, incentives are needed for employees to induce superior customer service

A. Explain some methods for creating employee incentives so as to alter behavior and provide excellent customer service.

B. Describe the benefits of a relationship management approach to reducing and managing conflicts with repeat customers and vendors.

Discussion Post II: Summary & Critical Thinking

Welcome to the last week of your course. In this discussion question you have the opportunity to be creative and to relate what you have learned to your professional lives. Explore and critically think about some of the learning outcomes and concepts presented in this course.( the last 4-5 assignments are all for this course)

Effectively communicate how you would lead an organization (or a group of people within the organization) by applying the knowledge you have learned ethically and responsibly. Your discussion should also include innovative thinking, and information-technology aspects (such as the Internet, social-media, computers, and so forth) that may assist you in decision-making. You may frame your discussion around any functional component of business, and in any context; problem-solving, management, leadership, organizational behavior, and so forth.

Textbook: Raines, S. S. (2019). Conflict management for managers: Resolving workplace, client, and policy disputes (2nd ed.). Rowman & Littlefield Publishers. Print ISBN: 978-1538119921.

Reference no: EM133643412

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