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Describe the basic information about the employee

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Reference no: EM133281862

Assignment:

Because Technology had become an increasingly important part of the workforce during the pandemic.

Approach a service employee who has been worked for a service-oriented organization amid pandemic.

Ask the employee about their experience and concerns in providing customer service using technology.

By drawing upon examples of operational cases, critically appraise the effectiveness of technology application on the selected customer service process.

If you were a manager, how would you improve the present practice of utilizing technology to its best advantage? Support your arguments with both academic theory and relevant examples where appropriate.

Guidance :

Select one service-oriented organization in Hong Kong.

1. Provide company background and describe product(s) and/or service(s) provide by the company.

2. Describe the basic information about the employee (e.g. job duties, position, and department)

3. Discuss employee's experience and concerns in providing customer service using technology with examples

4. Critically appraise the effectiveness of technology application on the selected customer service process

5. Suggest recommendations on possible improvements to the present practice of utilizing technology

Reference no: EM133281862

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