Reference no: EM132263731
Chapter 16 & 17
1. Describe the basic control process.
A) Establishing clear standards, or the basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory
B) Comparing actual performance to desired performance (comparison to standards)
C) Taking corrective action if actual performance does not meet desired performance
D) All of the Above
2. How can a manager determine if more control is necessary, or even possible?
A) Managers need to determine all the variables that relate to their strategic plan and move forward with the necessary decisions at that time.
B) Managers need to carefully assess regulation costs, that is, whether the costs and unintended consequences of control exceed its benefits. Before choosing to implement control, managers should be confident that the benefits exceed the costs.
C) Managers to focus on the inventory levels and make the necessary adjustments.
D) None of the Above
3. Explain how concertive control evolves in an organization.
A) In phase one, group members learn to work with each other, supervise each other's work, and develop the values and beliefs that will guide and control their behavior. The second phase is the formalization of objective rules to guide and control behavior.
B) Overtime concertive control evolves by external forces that may or may not jeopardize the business.
C) It can cause employees to leave the organization, which would expose the company to high attrition rates.
D) All of the Above
4. What can companies do to control the customer perspective?
A) Companies can invest in large advertisement groups that can launch marketing platforms that can shift customer perspectives.
B) The customer perspective seeks an answer to the question, "How do our customers see us?"
C) "I don't know the answer because I didn't study or take good notes, and I am literally guessing."
D) None of the Above.
5. True or False (Circle One) Value is the customer perception that the product quality is excellent for the price offered.
6. True or False (Circle One) Companies capture information manually and electronically.
7. Which is NOT a characteristic of useful information?
A) Accurate
B) Complete
C) Relevant
D) Timely
E) Justified
8. Which is a way that managers can protect their information?
A) Firewalls
B) Extra Employees
C) It is not the manager's job to protect information
D) None of the Above
9. What is the difference between data and information?
A) Raw data are facts and figures that can be used to generate information
B) Facts and figures aren't useful unless they have meaning.
C) Information is useful data.
D) All of the Above
10. Which of the following is not a security threat to routine business?
A) Phishing
B) Viruses
C) Cookies
D) Spyware
E) All of the Above