Reference no: EM133148645

CASE STUDY - GOOD HEALTH CLINIC

INTRODUCTION
In 2010 cardiologists Tim Jones and Daniella Smith decided to combine their practices to form a new clinic. They wanted to concentrate on preventative medicine by helping patients maintain their health and fitness along with providing traditional medical care. A nutritionist, Tom Wilson, also joined the practice. In 2013, Mary Wu, joined the group as a physical therapist and the entire practice moved its offices to a location near a large shopping centre closer to the middle of the city.

BACKGROUND
Currently the practice has 4 doctors, 3 registered nurses, 4 physical therapists and 6 office staff workers. All 4 doctors are partners in the business. The other members are employees under their various awards and are paid as employees. They are all permanent employees, not casual.

It currently has a customer base of 3,500 patients. About a 3rd of the patients have private health insurance which covers them for wellness and health programs. The practice deals with around 10 private health insurers.

Julie Wilson, who has been with Medical Centre since it first started, is the office manager. She supervises the office staff including Fred Brown who handles office payroll, basic accounts and income distributions to partners. Susan Jackson is responsible for maintenance of patient records. Most of the paperwork associated with insurer claims and accounts is handled by Lisa Forsythe. Jenny Robinson has primary responsibility for the appointment book including making reminder calls to patients and preparing daily appointment lists for the doctors and therapists. Carla Sims has the primary responsibilities for ordering and organising the clinic supplies and office supplies.

All 6 of the office staff have one or more primary responsibilities but they all help out whenever it's necessary. In addition to their regular duties, all 6 office staff help out with preparing end of month accounts and reports.

ACTIVITY 1

Question 1. Use the background information to create a short summary (one short paragraph) about the Good Health Clinic.

Question 2. Create an organisation chart for the Good Health Clinic.

Question 3. Use the information above to describe the area of the organisation under study (i.e. the business' functions that will be handled by the new information system).

Question 4. Add the background information, organisation chart, and business functions to your Report document in Part A: Initial Investigation.