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Describe stay is greater than is used by customers

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Reference no: EM133151195

Hotel guests often express a lot of emotion - positive and negative - about their hotel stays on social media. Research has shown that the use of emotional words used by hotel guests to describe their stay is greater than is used by customers of other service industries eg., banks, retail stores, cinemas, museums etc. Why do you think hotels guests often express so much emotion about their hotel stays?

Reference no: EM133151195

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