Reference no: EM133487853

Case Study: The performance management process will only improve employee performance if feedback is fair, consistent, and constructive. Prior to beginning this assignment, review Chapter 9, Performance Management Skills, in the course text. The chapter introduces you to methods for effectively managing employee performance, and using coaching skills to conduct effective performance review conversations and meetings.In your career in human resources, you will likely be in a position to facilitate performance review conversations and meetings, and/or coach managers on how to conduct them. This two-part assignment will give you the necessary practice to be effective at providing feedback. Part I is a video or Power Point submission and Part II will be a written assignment submitted through Waypoint. Both parts are required to complete the assignment.

Question I: Providing Feedback Using Video or Power Point
Review Case Exercise 9-2, "Dealing with Defensiveness" in Chapter 9 of your textbook. In this exercise, you will review a dialogue between Jeff and his manager, Spencer, as they discuss Jeff's performance over the previous quarter. Reflect on what Spencer could have done differently to prevent Jeff's defensiveness and to engage him more productively in a performance discussion.
As the HR director, you will meet with Spencer to coach him on delivering effective performance feedback in future conversations. Consider what you have learned in Chapter 9 about the characteristics of effective feedback. Your response (this can be recorded as a video or made in a Power Point presentation) should be constructed as if you are speaking directly to Spencer.
Your feedback to Spencer should
• Describe Spencer's performance.
• Evaluate how Spencer interacted with Jeff and responded to his defensiveness.
• Provide a statement of confidence in support of Spencer.
• Involve Spencer in determining how to improve his performance in the future.
You may record your video using a webcam or upload the video file from your computer. Alternatively, you may create a Power Point presentation and record your voice giving the feedback or type speaker notes. Review the Week 3 Assignment Video Instructions resource available in the classroom for details on how to submit your video file for the instructor to view.

Question II: Written Analysis
Consider the suggestions presented in Chapter 9 of the course text for minimizing defensiveness: (a) establishing and maintaining rapport, (b) being empathetic, (c) observing verbal and nonverbal cues, (d) minimizing threats, and (e) encouraging employee participation. For the second part of your assignment:
• Reflect on your video recording or presentation by generating alternative statements or actions that you would make.
• Evaluate your verbal and nonverbal response by identifying strengths and areas of opportunity.
• Identify ways of minimizing defensiveness that were not presented satisfactorily.