Reference no: EM133709807

Problem: For the last two years since Liz's CVA, Liz and Deb have not had any home assistance or community care. After they heard about the NDIS, they asked both their GP and the Neurologist about the NDIS scheme, asking if they should apply. They were told Liz was not eligible which was confusing given the online information they had read about the NDIS. Even though they have a high level of health literacy they really weren't sure who else they could get good advice from about eligibility or assistance with preparing an application. They discussed this with a family friend who works for Queensland Health, who was able give them contact details for an Adult Community Disability Nurse Navigator John. When they contacted John, he then referred them to an Occupational Therapist (OT) Jenny who has expertise in supporting people to prepare NDIS applications. Having now met with OT Jenny, they have been told that Liz is definitely eligible to apply. Jenny is assisting them to complete the application and also to organise all the required assessment information to go with the NDIS application. While this process has been very time consuming and stressful they are very grateful for the help and support they have finally received to prepare a strong application. Describe some of the challenges they experienced in navigating the process of applying for support through the NDIS.