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1. Choose any organization, describe the service or product offered and the value proposition;
2. Conduct and document the current customer experience – through a CE audit;
3. Map the current customer journey (using flowcharting for the most important client interactions - front and backstage);
4. Revisit the brand - its promises and gap areas and make suggestions for alignment;
5. Design the proposed new intentional customer experience and journey;
6. Describe how you would ensure alignment and engagement of the employees with the brand promise and designed experience;
7. Describe how you would align your marketing communications to the new strategy.
What is one characteristic or motivation of an effective leader? What is one practice that an effective leader uses and why is that practice effective?
How might an employer seek to determine whether the individuals hired through agencies are in indentured servitude?
Explain the difference between Time-Constrained Projects and Resource-Constrained Projects.
Would the profit sharing plan have the same effect on all types of employees? Is the size of your organization an important consideration? Why? What alternative pay programs might be considered?
construct the rate diagram for the birth and death process: state=(0,1,2,3). birth rate=(4,2,3,0). death rate=(0,1,6,2). d) given the inputs in part(c), develop the balance equations for this queuing system.
describe your own spiritual perspective on healing, what you have learned from the research and how this learning can be applied to a health care provider.
Innovative customer management. what are some of the elements of customers service?
Lawn King manufactures two types of riding lawn mowers. One is a low-cost mower sold primarily to residential home owners;
What is the relationship between the physical environment and human behavior? Use of information technologies for building relationships with customers.
What level of safety stock should Johnson maintain for the item? What will the annual inventory turnover rate be for this item?
Design an actual forty-five (15) minute to one (1) hour virtual training module for departmental and organizational use on the topic of Healthcare Ethics (the intent is for a future mandatory automated training; therefore audio is required)
Should Kim install the additional equipment if she expects a pretax payback period of three years or less?
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