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Describe service failure or recovery account from a customer

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Reference no: EM132472934

Question 1. Search one of the many websites(Yelp!,Trip Advice,Open Table,etc) that contain customer reviews and ratings.Pick a particular service that has numerous comments.

Question 2. Select and describe a service failure or recovery account from a customer on the Web site.

Question 3. Did the service organization reply regarding the incident?

Question 4. What impact could such negative publicity have on the organization?

Reference no: EM132472934

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