Reference no: EM132913773

Qatar Airways, a leading airline, faces cost pressures from high fuel prices and lower levels of global airline traffic. To remain competitive, the airline must find ways to keep costs low while providing a high level of customer service. Qatar airways had a 30-year- old data center. Management had to decide whether to replace its IT infrastructure with newer technology or outsource it. Should Qatar airways outsource to a cloud computing vendor? What factors should be considered by Qatar airways management when deciding whether to outsource? If Qatar airways decides to outsource, list, and describe points that should be addressed in a service level agreement.