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Describe one service experience

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Reference no: EM132833621

In your opinion, your recent encounters with service providers in restaurants, car repair facilities or banks.

1. Identify and describe one service experience that met or exceeded your expectations and another that left you dissatisfied.

1a. Exceeded Expectations

1b. Left You Dissatisfied

2. What characteristics stood out in each case?

2a. Characteristics

2b. Characteristics

3. How did your experience relate to the concept of a servicescape?

4. How could the service provider that disappointed you improve its performance?

Reference no: EM132833621

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