Reference no: EM133284756
Assignment - Answer the following questions:
1. Explain the scope of OB in service jobs and describe its role in improving customer service.
2. Creating a high performance organization is very difficult. Discuss how job satisfaction can impact employee productivity, absenteeism, and turnover. What can employers do to enhance job satisfaction?
3. List and explain any three decision biases or errors.
4. Explain how stereotyping can cause problems for some managers when making ethical decisions. Provide an example.
5. Describe Maslow's hierarchy of needs including the types.
6. Evaluate variable-pay programs in terms of their impact on motivation and productivity. Include the benefits and challenges of each of the programs.
7. Discuss the advantages and disadvantages of group decisions as compared to individual decisions.
8. There are four steps a manager can take to create teams. Explain how organizations can create team players.
9. There are many types of communication in an organization. What is lateral communication?
10. What are the three general causes of conflict? Give an example of each.