Describe legislative and organisational requirements

Reference no: EM133592913

Lead communication in the workplace

Assessment Task 1: Knowledge questions

Question 1. Provide answers to all of the questions below:

Complete the table to describe legislative and organisational requirements relevant to workplace communication. The first row has been completed as an example for you to follow.

Best practice
Legislation
Workplace policies/procedures
Codes of conduct
Reputation and culture

Question 2. Discuss communication challenges in the workplace. Consider the following in your answer:
description of four challenges (conflict, risks/safety hazards, unethical communication, organisational messaging)
at least two techniques that may be used to respond to each of the mentioned challenges.

Question 3. List five methods of workplace communication:

Question 4. Outline four communication styles using the table below.

Question 5. List five things a mentor should consider/do as they mentor and coach others.

Question 6. List four key principles of cross-cultural communication

Question 7. List four key principles to consider when communicating with people who have special needs or disabilities.

Question 8. Complete the table to explain communication protocols and their relation to cross-cultural communication and special needs/disability. The first row has been completed as an example for you to follow.

Question 9. Discuss what negotiation in the workplace entails and three techniques that can be used to ensure successful negotiation.

Assessment Task 2: Project

Activities
Complete the following activities:

1. Carefully read the following:

This project requires you to demonstrate that you can lead communication in the workplace by:

researching internal and external information needs
developing and implementing communication protocols
persuasively and professionally presenting information to negotiate desired outcomes to a variety of audiences
improving communication challenges and processes through review.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!

You will need to communicate with people who work for, or are involved, in this business several times. Your communication may be either directly with actual staff members or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference) as long as it meets the requirements outlined in the Project Portfolio.
You will be basing your communication on a relevant workplace issue or project that provides an opportunity for negotiation.

Examples of suitable issues or projects you may want to consider include:

wage negotiations
property lease agreements
KPIs
project scope negotiations
deliverable due dates
supplier payment terms
internal budget discussions

If you choose your own business (or one you work for/are familiar with), it is important that this business has organisational policy and procedures related to communication already developed. Speak to your assessor to get approval if you want to base this on your own business or one you work for.

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio and read through the requirements of Sections 1,2 and 3 in the Project Portfolio to familiarise yourself with what must be done.

2. Guide workplace communication

Complete Section 1 of the Project Portfolio to:
research internal and external information needs of your chosen organisation
develop and implement communication protocols according to information needs
prepare to mentor someone (e.g. junior employee) to achieve the organisation's communication goals and adhere to developed protocols

mentor the chosen person.

The mentoring session should last for 15 minutes.
The mentoring session may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the person being mentored.
This can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.

Submit Section 1 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio.

3. Engage in workplace communication

Complete Section 2 of the Project Portfolio to engage in separate negotiations with two different audiences. For each occasion, you will:
prepare to negotiate by identifying the method/style of communication, understanding any diverse needs of the audience, planning to address barriers/risks and establishing desired outcomes of the negotiation.

present complex information related to your chosen workplace issue or project:
in a succinct, clear and persuasive manner
to positively influence others
evaluate differences in perspective and critically examine outcomes
negotiate desired outcomes, focussing on key outcomes

confirm and implement key outcomes using appropriate methods.

The objectives of the negotiation are for you, as a workplace leader, to:
model/motivate respectful communication
achieve key outcomes
communicate according to organisational requirements and goals.
The negotiation will last for approximately 20 minutes and may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the other negotiation party.
Negotiations can take place in a variety of ways as long as organisational requirements are adhered to. If negotiations are face-to face, they can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step.
Make sure you meet the timeframes allocated and that you adapt your communication style for the different audiences.

Submit Section 2 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio.

4. Review communication

Complete Section 3 of your Project Portfolio to:
use digital technology to obtain feedback from a variety of sources about the outcomes of your communication and negotiations (including the effectiveness of communication channels, systems and processes).
document and implement communication improvements.

In the 'Project Portfolio' Section 2 Engage in workplace communication, there are two negotiations that need to be documented. One of them we did in the class as a Roleplay and the teacher wants us to document those negotiation outcomes.

The topic of the negotiation is: Managers negotiate with COEs about employees getting an additional day off work per week

Managers Arguments/Reasons to have an additional day off work per week were:
Managers have conducted a survey to measure the companies' efficiency which also included employee satisfaction. The result of the survey was that 90% of employees feel overwhelmed which affects their work life balance as well as their work efficiency/productivity.
- Improve work life balance
- Reduce Burnout
- Increase Productivity
- Mental Health and Well Being

CEOs Arguments/Reasons not to have an additional day off work per week:
- Increasing Cost for the company because the employees are supposed to work less and be paid same salary
- There is too much work that needs to be done

Result/Outcomes of negotiation:
If it increases productivity and workflow of company CEOs agree to
- arrange work hours
- Fridays employees will be allowed to work half days and work remotely from home
- Seniors get a day off on Fridays
- Juniors need to work and continue to learn

Reference no: EM133592913

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