Describe how you would approach the customer

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You work at a hotel as a Concierge. You notice that a couple is waiting in the lobby and going through the hotel brochure. They seem confused. As a concierge, how will you deal with the situation?

-Describe how you would approach the customer.

-List three non-verbal cues you may observe in customers, explain their meaning and the appropriate way to respond to them.

-List five questions you would ask the customer to determine their needs.

Reference no: EM132796355

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