Describe how the team or league incorporates components

Reference no: EM133155131

Question: Research an example of a team or league that has an effective customer retention program (e.g., NBA and Disney employ customer service that sports teams implement, such as Ready at Your Service - RAYS).

Describe how the team or league incorporates components of an effective customer retention program. What is the potential impact of the team or league''s customer service on its generation of revenue?

Do you believe there is a correlation between the company's program and its financial success? Why or why not? What other leagues or teams have brought in notable customer experience consultants?

Reference no: EM133155131

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