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Describe how the company manages customer waiting

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Balancing demand and capacity

Question 1 Describe how the company adjusts its capacity (stretch vs shrink) to match demand.

Question 2 Describe how the company reshape demand patterns during the low vs peak period

Question 3 Describe how the company manages customer waiting

Question 4 Describe how the company inventory demand through reservations systems

Servicescape

Question 1 Show (pictures) of the company's service environment (servicescape)

Question 2 Explain all environmental dimensions; ambient conditions; space/functionality; signs, symbols, and artifacts, applicable to the company's servicescape.

Chapter 11: Managing People

Question 1 Describe the key components of the Service Talent Cycle. Explain how the service company ''hire the right people'', ''Enable the people'' and ''motivates and energized the people''. If you could not find this info on the web, you can try to talk to the HR Manager to get further information.

Reference no: EM133479771

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