Describe how services deliver value to customers

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Reference no: EM133088105

Service Lifecycle

Discussion Questions

Question 1. What is IT governance?

Question 2. What is the difference between ITIL and ITSM?

Question 3. Describe a service model.

Question 4. Describe different types of IT service provider.

Question 5. What are the four Ps of strategy?

Question 6. According to ITIL how should a business develop its strategies?

Question 7. What elements are central to service strategy?

Question 8. Describe how services deliver value to customers.

Question 9. What is a service option?

Question 10. Describe the following representation.

2441_Service Lifecycle.jpg

Question 11. Describe the service design phase of ITIL.

Question 12. Why designing a good service is important?

Question 13. Describe various aspects of service design.

Question 14. Describe the service transition phase of ITIL.

Question 15. What are the key responsibilities of a service transition manager?

Question 16. What is IT service operation?

Question 17. Describe the main functional areas of the service operation lifecycle phase?

Question 18. What are the four balances of service operation?

Question 19. What is the purpose and value of service operation?

Question 20. What is the responsibility of continual service improvement?

Question 21. What are the objectives of continual service improvement?

Question 22. Why do organizations tend to self-help offerings to resolve issues?

Question 23. What does the following chart show?

44_Service Lifecycle1.jpg

Question 24. What values does continual service improvement bring to business?

Question 25. What is the scope of continual service improvement?

Question 26. How does continual service improvement deliver improvements?

Reference no: EM133088105

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