Describe how services are different from goods

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Reference no: EM132278382

1. Explain why the quality of tourism services is harder to define and manage than the quality of harder goods.

2. How are expectations of a tourism service formed?

3. Describe how services are different from goods.

4. Define quality using many meanings the word can have.

5. What should a tourism service employee do to “turn a frown upside down”?

6. What can management do to ensure high-quality service?

Reference no: EM132278382

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