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Describe how management affected your experience according

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Questions: Imagine a time when you experienced excellent quality. You may have been a customer, a patient, a provider, or an employee. How this experience made you feel and what made it an excellent experience. Describe how management affected your experience according to management principles. For a poor quality situation, do the same. answer following basis on your experience

  • Both Excellent and Poor Quality Experiences should be completed:
  • Give a brief description of the experience.
  • How did this experience meet your expectations or not?
  • As a result, how did you feel?
  • How did management influence or play a role?
  • Explain why healthcare managers should understand quality based on your observations.

 

Reference no: EM133556604

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