Describe how franchising and management contracts changed

Assignment Help Management Theories

Reference no: EM133670734

Question 1

a) Think about the position you would like to have five years from now. Create a table. In one column, list your current skills and strengths and in the other list the skills and strengths you will need to acquire to reach that position. Then map out your plan for filling in those gaps.

b) Suggest ways to improve service in a hospitality business.

c) A popular restaurant in your community has begun to experience a decline in guests. Social media posts often critique the poor service, stating long wait times and slow servers. Provide two or three ways to improve service.

Question 2

a) Describe how franchising and management contracts changed the face of the modern hospitality industry. Provide examples to support your answer.

b) Describe the characteristics of the best hotels.

c) Compare and contrast the potential advantages and disadvantages of franchising vs independent ownership. Be sure to include at least three options for each category. Using this list, discuss which ownership option you would select if it were available to you and why.

d) As you consider possible career paths, what would you see as possible advantages and disadvantages to pursuing a career at an independent hotel compared to a large chain hotel?

Question 3

a) Compare the duties of the general manager and department heads at a small or mid-sized hotel to those of a larger hotel. List at least three differences and similarities.

b) Describe the responsibilities of the housekeeping department as they relate to the guest experience and the rooms division.

c) Describe yield management and how it is used in the hotel industry to achieve revenue goals.

Reference no: EM133670734

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