Reference no: EM133744582

Assignment:

1. Describe the factors that influence one's perception of social justice

2. Examine the impact of intercultural competence on collaboration and communication

3. Utilize interpersonal communication strategies to navigate conflict

Workplace

The organization you work for is expanding and acquiring an international business, increasing the total employee population from 500 to 10,000. Employees are located in multiple states and countries across the world.

Conflict 1 - Disagreement with a colleague over work styles

Conflict 2 - Poor communication that resulted in a mistake

Conflict 3 - Working with a colleague who is in a different time zone

The organization you work for is expanding and acquiring an international business, increasing the total employee population from 500 to 10,000. Employees are located in multiple states and countries across the world. You are tasked with creating a guidebook that details the importance of social justice, cultural awareness, and communication strategies in the workplace setting. Your guidebook will begin by introducing the concepts of social justice in relation to the workplace setting. Then, it will describe how having an awareness of culture and diversity can positively impact communication and collaboration in the workplace. Finally, it will model how to navigate one of the following conflicts by applying interpersonal communication strategies and restorative practices. Your guidebook will be given to all employees after they receive diversity training.

Conflict 1 - Disagreement with a colleague over work styles

You recently had a new international colleague join your team, but you both have very different work styles. You are a planner and like to have a detailed to-do list for each day, while your colleague prefers to work on tasks as they come up, without a specific plan in place. This difference in work styles has led to some tension between you and your colleague, as you both have different expectations for how the work should be completed. You feel like your colleague is disorganized and unreliable, while your colleague thinks you are too rigid and inflexible. You both were recently assigned to a new project, and you need to decide the best way to work together despite your work style differences.

Conflict 2 - Poor communication that resulted in a mistake

Your team is responsible for managing different client accounts. One day, you receive a request from a client to make changes to their website, but you are already working on several other projects and don't have the bandwidth to handle it. Without consulting with other team members, who are also experienced in website design, you assign the task to a junior employee of the recently acquired international business. The employee makes a mistake in the coding, which causes the website to crash and results in a loss of revenue for the client. When your other team members find out about the mistake, they are upset that you didn't consult them about the task and feel that you should have known better than to assign it to a junior employee. You, on the other hand, feel that your other team members should have stepped in to help if they knew you were too busy to handle the task.

Conflict 3 - Working with a colleague who is in a different time zone

You and your colleague work at the same organization, but you are based in different countries and time zones. You are in the United States, while your colleague is in India, which is 10.5 hours ahead of your time zone. You and your colleague are having trouble communicating effectively, as you are often unavailable during each other's work hours. You recently began to miss important deadlines in your current project due to the troubles coordinating your work with each other, which leads to frustration and tension.

Demonstrate your understanding of social justice, the benefits of intercultural collaboration and communication, and interpersonal communication strategies to navigate conflict.

Social Justice

• Explain the difference between justice, fairness, and equality in the scenario.
• Describe how bias can influence your perception of social justice in the scenario.
• Describe how different narratives in society can impact your perception of social justice.
• Describe the core principles of social justice in the scenario.

Intercultural Communication and Collaboration

• Describe how you would demonstrate cultural fluency in the scenario.
• Describe how cultural fluency benefits your self-awareness.
• Describe how an awareness of other cultures can benefit interpersonal communication with people in the scenario.
• Describe how exposure to diverse backgrounds can positively influence communication in the scenario.
• Explain why an awareness of diversity is beneficial to collaboration in the scenario.

Communication Strategies to Navigate Conflict

• Describe the components of the conflict represented in the scenario.
• Describe different interpersonal communication strategies that can be used in conflict resolution.
• Choose an appropriate communication strategy you would employ in the scenario and conflict. Include an explanation of why you chose that communication strategy.
• Describe the potential challenges of communication in the scenario and conflict.
• Describe the benefits and challenges of using restorative practices to navigate the conflict in the scenario.