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Question: In the video Managing Difficult People Effectively, it was expressed that managers who focus on themselves rather than trying to change the difficult employee achieve more positive results. Kane offers three actions that managers can use to deal with difficult people.
After watching the video, identify and describe how a manager might apply Kane's position to managerial communication at the:
• interpersonal level in a performance review
• team level to promote effectiveness and productivity
• organizational level to promote business unit change
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