Describe fundamental assets of organisations

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Reference no: EM133088102

IT Service Management & Professional Culture

IT Service Management

Question 1. What is ITSM?

Question 2. Why ITIL is required?

Question 3. Describe different phases of the lifecycle. Why do we need to have this so many phases?

Question 4. What is a best practice according to ITIL?

Question 5. What framework is a formal standard for IT service management?

Question 6. Describe fundamental assets of organisations.

Question 7. Describe the generic roles in ITIL.

Question 8. What is a process?

Question 9. Describe the responsibilities of a process owner.

Question 10. Describe the responsibilities of a service owner.

Question 11. Describe the responsibilities of a process practitioner.

Question 12. Describe functions in an organisation.

Question 13. Using a practical example explain how the following IT service management model works.

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Question 14. Using a practical example explain how the following process structure works.

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Attachment:- IT Service Management.rar

Reference no: EM133088102

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