Describe four traditional dominant service characteristics

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Reference no: EM133209171

Assignment:

Competencies

Describe management and summarize the contributions to management theory made by Frederick Taylor, Henri Fayol, and Peter Drucker.
Describe the four traditional dominant service characteristics, explain how these have been modified by more contemporary approaches to service, and discuss emotional labor.
Identify and describe four basic leadership strategies used by managers.

Reference: Hospitality Today, An Introduction by Rocco Angelo

Reference no: EM133209171

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