Reference no: EM133676986
Assignment:
In healthcare delivery, an effective system of control must monitor a variety of outcomes related to physical functioning (e.g., reduction in pain, ability to climb stairs) and physiological measures (e.g., blood pressure, cholesterol levels), as well as patient perceptions and satisfaction, professional judgment, and cost of care. The need to account for this wide range of factors has led to such concepts as the "value compass" and the "balanced scorecard" to guide control efforts.
A system of control comprises five elements:
Goals and objectives. For healthcare delivery, the goals and objectives emphasize meeting customer needs.
Information. An effective control system should gather information that can be used to measure performance.
Performance evaluation. Performance should be evaluated in relation to the goals and objectives. Did the customer get what she wanted?
Expectations. A control system should make clear what is expected. Was what the customer got good enough?
Incentives. Workers can be motivated by an internalized desire to good job or by external rewards. The desire to satisfy the customer and the desire to please the supervisor in hopes of a pay raise ideally go together without conflict; problems start, however, if a disconnect exists between satisfying the customer and satisfying the manager.
Reflect on five elements of system control, and how they have been applied in your workplace(s).
Answer the following questions in details with examples
- List and describe five elements of system control.
- What happens if one of these systems is skipped or not specifically addressed?
- As a healthcare manager, how will you ensure these issues are addressed?